Online Privacy and Security
Thank you for visiting My LoanCare™.  Your privacy is important to us.  To better protect your privacy, we provide this notice explaining our online information practices and the safeguards used to protect your information.
Protecting your Information
At LoanCare we recognize the sensitive nature of your financial information, and take appropriate precautions to protect your privacy.  We limit employee access to customer information to only those you have a business requirement to know the information.  All employees are required to follow strict standards to protect customer confidentiality.
The security of the financial and personal information we collect and store on our systems is accomplished through a series of layers throughout the network infrastructure.
Firewalls divides our systems from the Internet and govern the flow of data in and out of our network.  Firewalls block unauthorized access by individuals and networks. User Authentication is required to access our networks.  All accounts require a User ID and password in order to be accessed.  Access is revoked upon three unsuccessful login attempts. Anti-Virus programs are running and updated daily on all systems to prevent computer viruses from accessing our network. SSL (secured socket layer) encryption technology is used for everything done in our system.  This ensure that the connection between your browser and our system cannot be read by unauthorized parties as it is carried over the internet. Secure email is provided by using our secured online email form.  This will ensure that information you send to us remains confidential. Network monitoring of our security systems is performed at all times to ensure that your accounts remain safe. Timed logoffs of idle accounts are done automatically to prevent unauthorized use of your account.
Information We Collect
We collect personal information provided by you on applications, forms, and emails.  We use this information for many purposes including processing transactions in your accounts, responding to product applications, processing payments, and to fulfill regulatory requirements.  We may also collect certain non-personally identifiable information when you visit our website such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows XP or Mac OS) and the IP address you are accessing us from.
Sharing of Information We Collect
We do not sell your information to third parties.  We may disclose the information we collect with nonaffiliated third parties that are acting on our behalf, including:
Companies that perform support services for us, such as data processors, system developers, check printers, or companies that help us market our products and services to you. There are other situations when we may disclose to third parties the customer information we collect as permitted or required by law.  In these cases, third parties could include credit bureaus, government entities, courts or other entities (in response to subpoenas and other legal processes), and those with whom you have requested us to share information.
Cookies
Cookies are used to understand site usage and to improve the content and delivery of our website.  We do not (and cannot) use our cookies to obtain new information about you.  Cookies enable us to process multiple transactions during your session without you having to provide your Login ID and password for each individual transaction.  After a predetermined amount of time set by our security system or when you log off, the session cookie is no longer accepted and must be renewed by re-entering the password.  A new cookie is used for each session, so that no one can use the cookie to access your account.
Contact Us
You can contact us by using our secured online email form.